FAQ

We use the core technology of M3Sat, which together with Telespazio, Leonardo Group, play a key technological role in the transmission of messages through Star Bottle®. All technical companies involved operate on the EU & World market and are certified by recognised control bodies.

When ordering, you will receive your personal “LAUNCH BOOKING CERTIFICATE” for the selected date.

At the time of the launch, you will receive a digital “SENDING CERTIFICATE OF MESSAGE” of the actual sending of your message, together with further details of the launch performed.

If you have not received your certificate, please check your inbox, spam or junk mail. If you do not find our e-mail, you can access your reserved area on the site and download it directly from there. 

If you are unable to upload your file, please check whether the format and size are as indicated on the product sheet. Below are the indications for uploading and file size: 

• Video file formats accepted: avi, mkv, mp4, m4v, mov, qt

Maximum video file size: 20MB

• Audio file formats accepted: mp3, m4a, m4b, wav, flac

Maximum audio file size: 4MB

• Photo/Image file formats accepted: jpg, jpeg, jpe, gif, png

Maximum photo/image file size: 2MB

• Accepted text file formats: .pdf, .txt, .doc, .odt  

Maximum file size Text: 0.1 MB/500 characters

We accept the following payment methods: 

• Credit Card (Stripe)
• PayPal

You can contact our customer service by sending an email to support@starbottle.space.

You can reset your password by entering the e-mail address you used during registration. This will enable you to log in and reset your password.